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Regional Asset Protection Leader - Phoenix

Position Description
The Regional Asset Protection Leader (RAPL) executes the CarMax Asset Protection program within the assigned region. Provide LP support to multiple locations. Oversee Asset Protection operational programs. Conduct loss prevention investigations, training, and audits. Participate in core Regional team meetings to ensure high level of collaboration with business partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Conduct all Asset Protection investigations that arise in assigned stores, including suspected losses or violations of the Asset Protection Policy.
2. Manage all Asset Protection controls and assets within assigned stores (through audits, store visits, etc.), including:
a. Physical security (vehicles, parts, buildings, cameras, gates, physical perimeter, etc.) - Identify and remediate any security gaps, opportunities or weaknesses.
b. Control execution (inventory, background screening, credit fraud, etc.) - Review execution data and remediate any opportunities.
c. Policy compliance (Asset Protection, etc.) - Monitor and remediate any opportunities.
3. Develop and deliver training on Asset Protection policies, procedures, controls, and programs.
4. Develop and execute action plans to address most significant region/store Asset Protection opportunities.
5. Participate in new store openings to ensure proper installation of security controls and conduct training of new associates on those controls.
6. Make regular visits to assigned stores.
7. Participate in core Region team meetings.
8. Develop and cultivate relationships with local law enforcement in each market.
9. Support Asset Protection activities in other Regions and XF stores as necessary.
10. May participate in special projects and perform other duties as assigned.
Position Requirements
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For internal candidates, successful completion of Senior MAP, or prior experience in a Senior Manager+ role at CarMax, is a prerequisite.
EDUCATION and/or EXPERIENCE:
Proven track record in operations and driving execution
5 years experience in asset protection, law enforcement, or comparable required preferred
Multi-unit retail experience
High School degree required, 4 year college degree preferred
Ability to use Microsoft Office applications proficiently
Ability to fully leverage data analytics and reporting
Certifications: Prefer "Interrogation Techniques" provided by Wicklander & Zulaswki (known as WZ) and Certified Forensic Interview (CFI); CFI will be required if not already attained
Knowledge of the auto business and each of the 4 operational areas (retail sales, wholesale, business operations, and service operations) well enough to know what kind of asset protection issues will arise preferred
Exceptional communication skills with proven ability to influence at all levels
Internal associates should have successfully completed Senior MAP.



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